The Jigsaw Audio Store is run by Myroslav Borys (Derby, UK) & Joe Lewis-Brown (Southampton, UK). With over 10 years of combined experience recording and mixing music - our aim is to make the highest quality drum samples, kemper profiles & other helpful tools for writers/ producers and mixers to use in their own productions. 

Frequently Asked Questions

Q. What do I need in order to use the drum samples?

A. The drums samples in Custom Pack 1 & 2 include NKI (Kontakt), TCI (Slate Trigger), GOG (Drumagog) and WAV audio file formats. 


Q. Is there any way to use the drum sample NKI's without owning the full version of Kontakt?
A. Yes. You can use the Kontakt Player (free) to use the NKI's. 


Q. When will I get my order?

A. The download links will be delivered within 24 hours. This is done manually, although in most cases files are delivered immediately. Please check your junk mail and ensure that you have entered the correct email at checkout. 


Q. Can I get a refund?
A. Unfortunately not. Due to the nature of digital products, we can not offer refunds. If you are unhappy with any of the products you have purchased from us, please contact us and we will try to resolve any issues. 

Q. Are the drum samples processed?
A. The drum samples in Custom Pack 1 are semi processed. They will take on EQ and further processing well. Custom Pack 2 comes with raw and processed versions. The raw drums are designed for the user to manipulate them in any way they desire. The processed drums are designed to sit perfectly in rock/ metal mixes, while providing powerful and punchy tones.